Privacy Policy

Effective Date: March 2026

At Afroz Travel, protecting your privacy is fundamental to our commitment to serve you with integrity. This Privacy Policy explains how we collect, use, protect, and handle your personal information.

Information We Collect

We collect information necessary to provide excellent service:

• Contact Details: Name, email, phone number, WhatsApp, and social media handles
• Travel Information: Passport details (when required), flight details, hotel information, dates, pickup/drop-off locations
• Group Details: Names and contacts of other travelers in your booking
• Special Needs: Mobility requirements, medical considerations, language preferences
• Payment Data: Billing information (credit card details processed securely through payment gateways, not stored by us)
• Communications: Records of our correspondence via email, phone, WhatsApp, or Instagram

We may automatically collect device information, usage data, and general location information when you visit our website or digital platforms.

How We Use Your Information

Your information enables us to:

Payment Terms:

• Arrange and deliver transportation services as requested
• Communicate booking confirmations, updates, and important service information
• Process payments and maintain financial records
• Respond to inquiries and provide customer support
• Accommodate special requests and accessibility needs
• Comply with legal and regulatory requirements
• Improve our services based on usage patterns
• Send promotional offers (only with your consent—you may opt out anytime)

Information Sharing

We share information only when necessary:

• Service Delivery: With drivers and operations staff to provide your transportation
• Payment Processing: With secure payment processors to complete transactions
• Legal Compliance: When required by law or to protect legal rights
• Your Consent: In other circumstances with your explicit permission

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement robust security measures including encryption for data transmission, access controls limiting who can view your information, secure storage systems, staff training on privacy practices, and regular security audits.

While we strive to protect your information, no internet transmission is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

Data Retention

We retain information as long as necessary:

• Booking information: 3 years after service completion
• Financial records: As required by law (typically 7 years)
• Marketing communications: Until you unsubscribe or request deletion
• Correspondence: 2 years for service quality and dispute resolution

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion (subject to legal retention requirements)
• Object to certain data processing
• Withdraw consent previously given
• Request data portability to another service

Contact us to exercise these rights. We will respond within 30 days.

Cookies

Our website may use cookies to enhance your experience. You can control cookies through your browser settings, though this may affect website functionality.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

International Transfers

Your information may be transferred to and processed in Saudi Arabia where our operations are based.

Policy Updates

We may update this Privacy Policy periodically. Significant changes will be communicated through our website with an updated effective date.